Privacy Policy
West Haven Foot and Ankle Center provides this information to help patients understand website use, privacy practices, accessibility, and important medical disclaimers.
Introduction
West Haven Foot and Ankle Center is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact our office, request an appointment, use chat or SMS, or otherwise interact with us.
Information We Collect
- Personal identifiers such as name, email address, phone number, and mailing address
- Appointment, scheduling, and inquiry information
- Health-related information submitted through forms, chat, phone, SMS, or email
- Technical information such as IP address, browser type, device information, pages visited, and time on site
- Communications you send to us through phone, email, SMS, forms, or live chat
How We Use Your Information
- Schedule and manage patient appointments
- Respond to inquiries and provide patient support
- Send appointment confirmations, reminders, and follow-up communications
- Provide, improve, and coordinate medical services
- Comply with legal, regulatory, and medical record obligations
- Analyze website usage and improve our online presence
SMS and Text Message Communications
By providing your phone number through our website or office, you consent to receive communications related to your inquiry, appointment, or care. Message and data rates may apply. You may opt out of non-essential SMS communications by replying STOP or contacting the office.
HIPAA and Health Information
Some information you submit may be protected health information. When HIPAA applies, we handle protected health information according to applicable privacy and security requirements and our Notice of Privacy Practices.
Cookies, Analytics, and Third-Party Tools
Our website may use cookies, analytics tools, embedded forms, scheduling tools, chat widgets, payment plan tools, and other third-party services. These tools may collect technical or interaction data according to their own privacy practices.
Sharing of Information
We do not sell patient information. We may share information with service providers, scheduling platforms, communication tools, payment plan providers, insurers, healthcare partners, or legal/regulatory authorities when needed to operate the practice, provide care, or comply with law.
Your Choices
- Contact us to update or correct contact information
- Opt out of non-essential SMS or marketing messages
- Request information about privacy practices applicable to your medical records
- Avoid submitting sensitive information through website channels if you prefer to discuss it by phone or in person
Contact Us
Questions about this privacy policy may be directed to West Haven Foot and Ankle Center at (475) 238-7400 or info@westhavenfootandankle.com.